Summary:
Seeking a Customer Service Representative (English/Spanish) who and handles a variety of tasks related to inquiries from current and potential clients and obtains information to help the Attorney(s) determine which cases will be accepted for representation. This is a position that requires excellent customer service/customer relations skills. 

Qualifications:
High school diploma or general education degree (GED) and three to six months related customer service experience and/or training or an equivalent combination of education and experience.  Seeking North Carolina residents for a department that runs varying shifts, including 3rd shift, seven days a week. Flexible schedule preferred. Fluent in Spanish and English is preferred.  

• We are proud to offer the following for full-time employees:

Competitive Salary
Medical and Dental insurance
401k plan (part-time and full-time employees)
Short-Term disability
Employer paid Long-Term Disability
Employer paid Basic Life Insurance
11 Company paid holidays
Paid time-off program
Non-Exempt Position
Employer paid Wellness Program and Employee Assistance Program

Job Duties:

• Must be able to effectively communicate, multi-task, problem-solve and to overall handle tasks quickly and tactfully with all staff levels and the public.
• Must adapt to the wide range of diverse internal and external clientele.
• Exemplifies outstanding client service skills and maintains client confidentiality.
• Communicates in accordance with, and understanding of, applicable State Bar rules related to protected clientele information, confidentiality, and the unauthorized practice of law.  Complies with corresponding company policies and procedures.
• Obtains appropriate and pertinent information from the potential new clients who contact the firm. 
• Ability to type a minimum of 40 words per minute and efficiently process data in the intake system while simultaneously speaking and interacting with potential new clients.
• Contacts and communicates with potential new clients as needed, using various communication channels.
• Returns calls for pending and potential clients based on department protocol.
• Follows up with potential new clients via personal notes, phone calls, text messages, and/or email.
• Daily manages the list of assigned leads requiring follow up and maintains departmental quality metrics.
• Communicates with Intake Leadership on all Intake quality issues.
• Performs other office/clerical duties as needed and/or required by Intake Leadership.

Crumley Roberts is an Equal Opportunity Employer.