Crumley Roberts, LLP
  • 11-Feb-2021 to 31-May-2021 (EST)
  • Intake Center
  • Charlotte, NC, USA
  • Full Time

Seeking a Bilingual Customer Service Representative (English/Spanish) who handles a variety of tasks related to inquiries from current and potential clients and obtains information to help the Attorney(s) determine which cases will be accepted for representation. This is a position that requires excellent customer service/customer relations skills.


High school diploma or general education degree (GED) and three to six months related customer service experience and/or training or an equivalent combination of education and experience. Must be fluent in Spanish and English with the ability to speak and write in both languages. Seeking North Carolina residents for full-time and part-time positions in a department that runs varying shifts, seven days a week.

  • We are proud to offer the following for full-time employees:

Competitive Salary
Medical and Dental insurance
401k plan (part-time and full-time employees)
Short-Term disability
Employer paid Long-Term Disability
Employer paid Basic Life Insurance
11 Company paid holidays (Equivalent)
Paid time-off program
Non-Exempt Position
Employer paid Wellness and Employee Assistance Programs

Job Duties:

  • Must be able to and effectively communicate, multi-task, problem-solve and to overall handle tasks quickly and tactfully with all staff levels and the public.
  • Must adapt to the wide range of diverse internal and external clientele.
  • Exemplifies outstanding client service skills and maintains client confidentiality.
  • Communicates in accordance with, and understanding of, applicable State Bar rules related to protected clientele information, confidentiality, and the unauthorized practice of law. Complies with corresponding company policies and procedures.
  • Obtains appropriate and pertinent information from the potential new clients who contact the firm.
  • Ability to type a minimum of 40 words per minute and efficiently process data in the intake system while simultaneously speaking and interacting with potential new clients.
  • Contacts and communicates with potential new clients as needed, using various communication channels.
  • Returns calls for pending and potential clients based on department protocol.
  • Follows up with potential new clients via personal notes, phone calls, text messages, and/or email.
  • Daily manages the list of assigned leads requiring follow up and maintains departmental quality metrics.
  • Communicates with Intake Leadership on all Intake quality issues.
  • Performs other office/clerical duties as needed and/or required by Intake Leadership.

Crumley Roberts is an Equal Opportunity Employer

Crumley Roberts, LLP
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