Crumley Roberts, LLP
  • 26-Jul-2021 to Until Filled (EST)
  • Intake Center
  • Greensboro, NC, USA
  • Full Time

Seeking a Bilingual Customer Service Representative (English/Spanish) who handles a variety of tasks related to inquiries from current and potential clients and obtains information to help the Attorney(s) determine which cases will be accepted for representation. This is a position that requires excellent customer service/customer relations skills.


Why join the Crumley Roberts family? We offer...

  • Employer paid Wellness Program, including dynamic health and safety initiatives.
  • Potential for hybrid/work from home arrangements.
  • Inclusive and diverse working environment.
  • Innovative office technology and case management systems.
  • Positive and creative culture to engage and help us Stand Up for our clients and the community.

Crumley Roberts has adopted a COVID-19 Vaccination Requirement for ALL employees. This requirement is to help reduce the risk of harm to employees, clients, and to the communities in which we serve.


We are also proud to offer the following to full-time members of the Crumley Roberts family:

  • Competitive Salary
  • Medical and Dental insurance options
  • 401k plan (part-time and full-time employees)
  • Employer paid Long-Term Disability
  • Employer paid Basic Life Insurance
  • Optional Short-Term Disability Benefits
  • Optional Voluntary Life Insurance Options
  • 11 Company paid holidays (Equivalent)
  • Paid time-off Program
  • Non-Exempt Position
  • Employee Assistance Program
  • Benefits Assistance/Advocacy Program

Job Duties:

  • Must be able to and effectively communicate, multi-task, problem-solve and to overall handle tasks quickly and tactfully with all staff levels and the public.
  • Must adapt to the wide range of diverse internal and external clientele.
  • Exemplifies outstanding client service skills and maintains client confidentiality.
  • Communicates in accordance with, and understanding of, applicable State Bar rules related to protected clientele information, confidentiality, and the unauthorized practice of law. Complies with corresponding company policies and procedures.
  • Obtains appropriate and pertinent information from the potential new clients who contact the firm.
  • Ability to type a minimum of 40 words per minute and efficiently process data in the intake system while simultaneously speaking and interacting with potential new clients.
  • Contacts and communicates with potential new clients as needed, using various communication channels.
  • Returns calls for pending and potential clients based on department protocol.
  • Follows up with potential new clients via personal notes, phone calls, text messages, and/or email.
  • Manages the list of assigned leads requiring follow up and maintains departmental quality metrics.
  • Communicates with Intake Leadership on all Intake quality issues.
  • Performs other office/clerical duties as needed and/or required by Intake Leadership.

Qualifications:


High school diploma or general education degree (GED) and three to six months related customer service experience and/or training or an equivalent combination of education and experience. Must be fluent in Spanish and English with the ability to speak and write in both languages. Seeking North Carolina residents for full-time and part-time positions in a department that runs varying shifts, seven days a week.


Crumley Roberts is an Equal Opportunity Employer

Crumley Roberts, LLP
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